Retained Services
Our retained HR service provides you with an outsourced HR Manager solution, delivering consistent, practical support across compliance, day-to-day HR operations, and long-term strategy.
We work with your business across all three levels of HR, compliance, tactical, and strategic, ensuring your people function is not only compliant, but actively supporting business growth.
We embed ourselves as your outsourced HR Manager, providing both on-demand advice and structured, ongoing support depending on your needs. Whether you require occasional guidance or a fully integrated HR partner, our retained model ensures you have access to experienced HR support when it matters.
Service Levels
Level 1 – On The Spot HR
Unlimited phone and email HR advice
Supporting documentation as required
Best suited for businesses that need reliable HR support on-demand without regular onsite involvement.
Level 2 – Proactive HR
Unlimited phone and email HR advice
Supporting documentation
Quarterly onsite visit to deliver HR support or agreed initiatives
Ideal for businesses looking to move beyond reactive HR and start implementing structured improvements.
Level 3 – Integrated HR
Unlimited phone and email HR advice
Supporting documentation
Monthly onsite visit to deliver HR support or agreed initiatives
Designed for businesses that want a fully embedded HR partner working closely with leadership on an ongoing basis.
We offer three levels of retained support, allowing you to choose the level of involvement that best suits your business. As a retained client there are some ad-hoc services that are not included in the scope of support, such as Recruitment or Fair Work Representation. For any ad-hoc services, we apply a generous discount to the service due to your retained status.
Scope of HR Support
Compliance HR
We ensure your business meets all core employment obligations, including:
Employment legislation and compliance
Payroll and minimum rate alignment
Leave and workplace policies
WHS considerations
Induction and onboarding processes
Compliant termination practices
Tactical HR
We support the day-to-day and medium-term management of your workforce:
Performance management and counselling
Training and development planning
Salary reviews and remuneration structures
Incentive and bonus frameworks
HR reporting and HRIS implementation
Strategic HR
We partner with leadership to align HR with long-term business goals:
Retention strategies for key staff
Succession planning
Organisational structure design
Team development and engagement
Communication frameworks
What You Will Receive
A free HR Health Check at the start of your engagement as described in our HR Health Check service page
Consistent access to experienced HR support
Reduced risk across employment and compliance matters
Structured improvement of HR processes and systems
Strategic alignment between people and business goals
Flexible support model that scales with your business
Why Retained HR
Access senior HR expertise without full-time cost
Move from reactive to proactive HR management
Improve leadership capability and decision-making
Build a strong, compliant, and scalable people function
If you’re looking for ongoing HR support or want to move towards a more structured and strategic approach to people management, get in touch with us. We’ll take the time to understand your business and recommend the level of support that best fits your needs.
ONEHR is not just a consultancy - we are your partner in achieving business excellence, navigating compliance, and fostering a thriving workplace culture.